The A/R Claims Analyst is responsible for analyzing, validating, and processing claims received from customers. This will include expired returns, recalls, customer price protection, shelf stock adjustments, and other types of claims. This position will report to the Claims Supervisor.
Analyzing expired returns claim data from customers against company calculated values for discrepancies such as pricing differences, quantity differences, or rejection reasons. Determining reasons for discrepancies and path for resolution.
Claim validations will encompass comparing claim quantities to customer inventories, sales history, and order fulfillment reports.
Building models for analysis of sales and receivables data to highlight product and customer trends.
Reconciling and validating claims for accuracy of pricing, quantity, and date parameters.
Reviewing customer contracts or agreements and validating claims based on contractual parameters.
Logging, tracking and follow-ups of claims in deduction management software database, HighRadius.
Handling customer communication through phone calls and emails in a professional manner while keeping and improving customer relations.
Identifying issues pertaining to assigned customer claims and discussing and escalating them with management when necessary.
Collaborating with other departments including Contracts, Pricing, Distribution and Trade Operations to ensure highest level of process efficiency.
Other duties as assigned.
Bachelor's degree or equivalent in Accounting/Finance or similar field.
Fluent/Excellent in English (written and spoken).
1-3 years’ experience in accounts receivable, claims or similar area preferred.
Advanced Excel skills (including formulas, VLOOKUPs and Pivot tables).
Detailed oriented, organized, ability to handle multiple tasks and priorities.
Strong verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to work with many individuals and work independently.
Proficiency of basic accounting principles, including debits and credits, billing and claims processing.
Pharmaceutical experience a plus.
SAP experience a plus.
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