مطلوب موظفين يتحدثون العربية بطلاقة للعمل لدى منصة بينانس العالمية - الاردن

 


Customer Support Specialist - Arabic


About the job

Binance is the global blockchain company behind the world’s largest digital asset exchange by trading volume and users, serving a greater mission to accelerate cryptocurrency adoption and increase the freedom of money.


Are you looking to be a part of the most influential company in the blockchain industry and contribute to the crypto-currency revolution that is changing the world?


Responsibilities


  • Handle high volume live chat and other online tools
  • Provide accurate, valid and comprehensive information
  • Follow communication procedures, guidelines, and policies
  • Support other business units with customer liaison, accurately document customer requests
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution
  • Go the extra mile to engage customers


Requirements


  • College degree or above
  • Fluent Arabic language, advanced English speaker
  • Minimum 1 year experience in customer service, preferably in finance or E-commerce industry. Outstanding new graduates are also welcomed to apply
  • High level of honesty and integrity; Proactive and meticulous; A sense of responsibility and team work spirit
  • Ability to work under pressure, strong communication skills and exceed beyond expectation
  • Passionate for customer service industry and can accept to work under different work shifts
  • Positive about the crypto industry


Working at Binance


  • Do something meaningful; Be a part of the future of finance technology and the no.1 company in the industry
  • Fast moving, challenging and unique business problems
  • International work environment and flat organisation
  • Great career development opportunities in a growing company
  • Possibility for relocation and international transfers mid-career
  • Competitive salary
  • Flexible working hours, Casual work attire


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