تعلن شركة نستله عن حاجتها الى موظفي كول سنتر

 


تعلن شركة نستله عن حاجتها الى موظفي كول سنتر


تعلن شركة نستله عن حاجتها الى :

Call Center Agent


Location: Jordan

Company: Nestlé

Department: Order to Cash

Full-time

Hindi Language Speakers Are Preferred

Main Purpose of Job:

To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for tele sales whilst developing relationships with customers

A Day in the Life:
  • Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes 
  • Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool 
  • Assign correct owners to customer request based on identified reason 
  • Recording of customer feedback from all areas of O2C processes 
  • Capture Voice of Customer and external surveys to learn customer perception and expectation. 
  • Provide basic technical solution and document requests by customer 
  • Am I a good fit? 
  • 1 to 2 years of Customer service in similar market environment
  • 1 to 2 years in Sales Customer Administration or Call Centre or Direct Sales
  • Operational experience in logistic functions (optional)
  • Experience working in strong team environment and able to use problem solving skills. 
  • Excellent written& oral communication skills.
  • College/University degree required

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