وظائف شاغرة للعمل لدى مجموعة ماجد الفطيم

Last Mile Lead

About the job

Role Purpose:

The Last Mile Lead provide strategic direction to LM team members in the store. Accountable liaising with the store and make sure that the customers are fully satisfied with the online service in terms of freshness, quality and fulfillment as well as the delivery of their orders. When /if required the role holder, takes on a leading role in if there are issues with LM field.

Role Details – Key Responsibilities and Accountabilities:

Assets Responsibilities

Implement an effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
Develop detailed processes, quality control measures, and KPI’s for a seamless and effective last mile operation.
Review daily reporting for all internal/external customers to assess performance and full order management.
Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaising with IT team to ensure issues are resolved immediately.
Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with its accurate application.
Ensure that KPI’s provided by the delivery companies/suppliers meet the defined targets.
Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
Manage and ensure that all cash handling during the last mile operations are as per company’s defined guidelines and procedures.

Merchandise

Sets appropriate control mechanism to ensure budget compliance and takes corrective measures when necessary
Ensure measures are taken to load goods on-time as per schedule defined by last mile department.
Proper packing of goods inside delivery crates to avoid damages for customer.
Adequate actions taken to maintain the cold chain of goods inside the operation and proper segregation of goods in delivery crate.
Accuracy of the delivery quantities with implementation of QC audit as per defined control by loss prevention.
Guarantee a clean and organized fulfilment area.
Ensure required resources (Van, Bikes and Drivers) are always available at all operational sites as per their needs and 3P SLA.
Undertake planning of last mile resources on a daily basis for the upcoming events. This includes re-allocation of the resources in accordance with the business needs.
Participate in the daily team meetings and provide inputs for operational enhancements.
Manage and track both home deliveries and returns to/from stores/DC/suppliers.

Human Capital Responsibilities

Ensure the implementation of the performance management process.
Provide mentorship for the purpose of developing a continuous talent pipeline for key roles.
Identify training needs and coordinate with the HC department to ensure facilitation of training requirements.
Oversee the development and implementation of on the job-training.
Ensure constant availability of the required competent staff to support the organization in meeting all its responsibilities, plans, and objectives.
Provide inputs while developing MAF Retail’s corporate policies and relevant procedures, and monitor the implementation.

Financial Responsibilities

Monitor allocated budget to ensure compliance and take corrective measures when necessary.
Provide inputs on the development of annual budget.
Review financial reports for accuracy and consistency.
Develop necessary measures towards continuous reduction of the operational cost.

Definition of Success

Maintain On Time Delivery Performance for all stores
Maximize Coverage and capturing of customers
Successful in Managing 3PL companies in terms of Financial and Operational Compliance
Maintains functional integrity of Last Mile Systems
Maintain proper capacity to ship orders to customers, while minimizing financial impact.
Maintain amicable relations with service providers
Supplying Analytical Data to aid in the strategic decision making for future projects[NJ(1]

Functional/Technical Competencies

Excellent Command of Microsoft Office (Excel in specific)
Negotiating Skills
People Management Soft Skills
Good Command of ERP Systems and Analytics
Good Command of Tableau[NJ(2]

Qualification, Experience & Skills:

Minimum Qualifications/education

· Bachelor’s degree in E- Commerce or Business Administration or Logistics

Minimum experience

5 – 7 years of professional work experience working in supply chain, e-commerce fulfillment, and last mile operations
Commercial knowledge preferred

Skills

Excellent team building and team leading skills in a fast-paced environment.
Working knowledge of automated distribution and warehouse systems preferred.
High level of problem-solving skills and detailed oriented.
Solid analytical skills, trouble-shooting skills; planning and organizational skills
Excellent interpersonal skills, driving results in cross-functional team setting
Target focused (setting, tracking progress & department support as needed)
Team/collaboration-based approach to decision making;
Operational agility and nimbleness to adapt to changing retail environment
Proven ability to automate processes and create efficiencies
Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills
Excellent Communication and Interpersonal skills

Preferred Languages