Customer Service Advisor (Call Center) - Madaba (Part-time)
About the job
You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect Zain values.
Responsibilities Include, But Are Not Limited To
Handing a high volume of inbound calls and greeting customers courteously and professionally.
Assess and evaluate customer concerns and resolve their problems in an efficient and timely manner.
Provide product and service information to our customers.
Promote Zain’s products and services by understanding customer needs and interests and providing them with the right offers that match those needs.
Troubleshoot service equipment issues.
Adhere to, and fulfil individual and team Performance Metrics.