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اورنج تفتح باب التوظيف في مجال خدمة العملاء
Senior Customer Experience Analyst
Key Accountabilities :
Analyze and reports the results and driving initiatives from customer surveys and other forms of feedback that complement the customer experience objectives.
Identify pain points across the customer experience and work collaboratively across the business units to implement opportunities for improvement.
Use business analysis to provide insight to all relevant stakeholders to create and drive change to improve the customer experience.
Tracks and analyzes the progress of action plans. Identifies occurrences where improvements in the customer experience resulted.
Lead cross-functional projects to improve the customer experience.
Design, develop and implement End-to-End customer journey that best serves customer experience.
Act as a project manager/team member in the projects required by the different entities in the Group to optimize processes.
Education & Experience :
Bachelor Degree in Industrial Engineering, Business Administration or Computer Engineering.
3 to 5 Years’ experience in customer care , customer experience , project management or Quality related posts.
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