مطلوب متطوعين لدى الاونروا بأجر يومي 40 دينار

 

مطلوب موظفين حديثي التخرج للعمل لدى شركة امنية

عن هذه الوظيفة

Job Purpose:

Responsible for interacting with customers to provide and process information in response to inquiries, concerns and requests about products and services in order to meet customers satisfaction and achieve sales targets.

Responsibility:

 

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services

Deal directly with customers either by telephone, electronically or face to face

Respond promptly to customer inquiries

Handle and resolve customer complaints

Process orders, forms, applications and requests

Organize workflow to meet customer time frames

Direct requests and unresolved issues to the designated resource

Manage customers' accounts

Keep records of customer interactions and transactions

Record details of inquiries, comments and complaints

Record details of actions taken

Prepare and distribute customer activity reports

Communicate and coordinate with internal departments

Follow up on customer interactions

Provide feedback on the efficiency of the customer service

 

Requirements

Education: Bachelor Degree in Business Administration or any related field.

Work Experience: 0-1 year.

Knowledge Of:

 

Umniah Products and Services (functionality, price, availability)

Umniah Packages (products included, price, availability)

Market Knowledge

 

Skills In:

 

Selling Techniques: Consultative Selling, Negotiation techniques, Persuasion and Deal closing, Cross and up selling techniques

Customer Care: Problem solving techniques, Agent utilization tools & techniques, Customer care channels, Customer care applications

Good command in MS Office

Excellent command of English language writing and speaking

 

المهارات والخبرة المطلوبة

customer service

sales

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