Operations Lead - NFV
About the job
Summary
About the opportunity
We are looking for an Operations Lead - NFV to join our team and be part of our growth. If you’re a leader who is hungry for a new adventure, a multinational workplace is waiting for you.
What's On Our Plate
Team Management
Continuously track and check team's performance to ensure it is consistent with Internal KPIs, objectives and timelines
Conduct periodic team briefings to maintain performance standards or address any changes in process flow
Introduce or suggest process improvements by using knowledge and experience to improve overall output efficiency and productivity
Process Optimization
Develop SOPs to manage workload and adhere to SLAs
Highlight key issues and areas of development to address with relevant internal stakeholders
Enrich offline databases for ease of use and scalability
Vertical Migrations
Lead Vertical Migrations depending on suitability and enhanced customer experience
Create category trees and product listings based on research and experimentation
Work closely with Account Managers to collect relevant data from Partners
Monitor pre and post performance of migrated verticals and share insights
Key Account Revamp
Collaborate with internal and external stakeholders to plan and execute Key Account recategorization, assortment revamp and inventory accuracy
Implement strategies to optimize content relevance in order to drive incremental Sales and improve Operational metrics
Streamlining Local and Regional Initiatives and Campaigns
Project manage by coordinating with internal stakeholders for planning, implementation, execution and monitoring
Organize training for new feature rollouts and content product advancements
Collate and share feedback on a regular basis to maintain content standards
Content Guidelines and Quality Check
Ensuring guidelines and timelines are adhered for every campaign and project
QC procedures to safeguard talabat and partner’s interest and minimize
escalations
Minimize content-related order cancellations through regular spot checks and long-term fixes
Opportunity Seeking
Analyze data to drive Customer acquisition, conversion and retention with existing and new Partners
Curate local campaigns by identifying gaps in the trade calendar
What We Ordered
Bachelor’s degree in any related field
3-5 years of experience as a Team Leader
Retail experience is a plus
Strong Leadership Skills
Analytical and organized problem-solving abilities
Ability to meet deadlines and work under pressure
Ability to multitask, prioritize, and manage time efficiently.
Very good knowledge of Microsoft Excel, Word and Powerpoint
CMS system knowledge is a plus
Who we are
As the region’s leading local tech organization, we’re proud to say that we have been delivering for millions of people right across MENA for the past 18 years.
We were founded in Kuwait in 2004, and acquired by Delivery Hero (DHER) in 2015. This gives us a unique outlook - local knowledge with global expertise. It also allows us to innovate, create, and bring new technologies for the betterment of the MENA region, such as q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones.
We deliver across 9 countries with more than 4,500+ employees! Our food delivery business works with over 27,000 brands and almost 50,000 branches.
Our q-commerce concept, talabat mart (121 Stores), now delivers groceries to customers in Bahrain, Iraq, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE in 30 minutes or less!
talabat is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide
التقديم المباشر من خلال الضغط على الصورة
ملاحظة مهمه - جميع الاعلانات - بقسم الوظائف الشاغرة في الاردن
ننشرها كما تردنا من الشركات المعلنة عن الوظائف الشاغرة او من المواقع الاخبارية ومواقع التوظيف دون تحمل اى مسؤولية
