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وظائف شاغرة لدى أمريكانا
Quality Assurance Supervisor
About the job
Job Purpose:
Manage and optimize the Quality Management System across operations, ensuring food safety compliance, upholding quality standards, and driving continuous improvement initiatives. This role also involves supervising QA activities, fostering collaboration with stakeholders, and promoting quality excellence across supply chains, commissaries, and restaurants.
Scope:
Brands: KFC, Pizza Hut, Hardees, Krispy Kreme, Costa Coffee
Key Responsibilities:
Quality Plan Execution & Management: Support the implementation and management of the annual market Quality Plan, ensuring the timely completion of all quality-related tasks.
Compliance & Audits: Oversee food safety programs, conduct supplier and product approvals, and ensure full compliance with regulatory standards.
Quality & Food Safety Oversight: Supervise DC, commissary, and store audits, monitor product surveillance programs, and ensure adherence to AQMS policies.
Data Analysis & Reporting: Evaluate quality performance data, generate reports, and provide recommendations to the Line Manager for continuous improvement.
Stakeholder Collaboration: Work closely with internal teams (Operations, Procurement, Supply Chain, Maintenance) and external stakeholders (Franchisors, Local Food Authorities, Third Party Auditors) to uphold food safety and quality standards.
Product Localization & Evaluation: Support local sourcing initiatives, collaborating with vendors to develop raw materials that meet standard specifications.
Product Testing & Sensory Assessments: Conduct product evaluations, store trials, and sensory testing to ensure quality consistency and compliance.
Food Safety & Risk Management: Investigate food safety complaints, communicate with suppliers to identify root causes, and implement corrective actions to mitigate risks.
Training & Development: Conduct the annual training plan to support upskilling team members to reinforce food safety protocols and regulatory compliance.
Qualification:
BSc in Food Science & Technology, Chemistry or Industrial Engineering
Certified in Quality related fields (From HACCP, 6 Sigma, SPC, ASQ, BRC, QMS/Lead auditor)
Experience:
3+ years management experience in the Food industry, in QA, Food Manufacturing related roles, with a minimum of 2 years’ experience in quick service and/or casual dining restaurant.
Experience in corporate quality systems, compliance, crisis management, food safety guidelines and regulations relations with government bodies.
Exposure with food manufacturing or food preparation, including an overall understanding of production facilities, quality improvement methods and product development requirements.
Thought leadership, influencer and change driver
Region specific:
If not a MENA National, must have extensive living and working experience in the Middle East. Arabic language skills are a distinct advantage
Have broad appreciation and capability to promote cultural, gender and religious diversity across the business
