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Job Vacancy: Administrative Assistant (Travel & Operations)

Grade: G6
Contract Type: Temporary Appointment (Staff Rule 420.4)
Location: Amman, Jordan
Organization: WHO Representative’s Office,
Schedule: Full-time

About the Role

Objectives of the Programme:
To ensure effective WHO Country Office (WCO) presence by implementing WHO country cooperation strategies aligned with national health and development goals and harmonized with the United Nations Country Teams.

Key Responsibilities

• Draft a wide range of documents, including correspondence, financial and payment instructions, and signatory letters.

• Extract and compile data from various sources to prepare reports, briefings, and spreadsheets.

• Provide basic translation assistance between English and the local language.

• Manage the asset register, ensuring regular updates and coordinating data collection from field offices.

• Oversee service providers and shared costs for UN agencies, ensuring timely contract issuance/renewals and payment processing.

• Maintain WCO buildings and assets, coordinating repairs, maintenance, and vehicle servicing.

• Review travel itineraries and travel requests for compliance with policies and entitlements.

• Verify travel agency invoices and initiate payment instructions.

• Liaise with the Global Service Centre (GSC) on travel-related purchase orders, receipt tracking, and payment follow-ups.

• Handle the issuance and renewal of UN Laissez-Passer (UNLPs) and UN Family Certificates (UNFCs).

• Coordinate visa processing for WHO travelers.

• Respond to travel-related queries and provide guidance on applicable rules.

• Represent WHO in non-technical meetings with UN agencies and partners on administrative matters.

• Train and guide staff on WHO rules and administrative procedures.

Required Qualifications

Education:

• Essential: Completion of secondary education with formal training in administration and/or travel.

• Desirable: University degree in public or business administration or a related field.
  Note: Only degrees from institutions accredited in the WHED Database will be considered.

Experience:

• Essential: Minimum of 8 years of relevant administrative experience, including in the travel industry.

• Desirable: Experience within the UN system.

Skills:

• Strong organizational, analytical, and planning skills.

• Ability to manage time and stress effectively.

• Sound judgment and the ability to work independently.

• Capability to train and support administrative staff.

• Familiarity with WHO systems and procedures is an asset.

Languages

• Essential: Expert knowledge of English and the local language.

• Desirable: Intermediate knowledge of French.

WHO Competencies

• Teamwork

• Respecting and promoting individual and cultural differences

• Communication

• Producing results

• Ensuring the effective use of resources
  Refer to the WHO Global Competency Model for more details.

Remuneration & Benefits

• Annual Base Salary: Starting at JOD 20,280 (subject to mandatory deductions).

• Leave: 30 days of annual leave.

• Other Benefits: Pension contributions and health insurance, as applicable.

Additional Information

• This vacancy may be used to fill other similar positions at the same grade.

• Only shortlisted candidates will be contacted.

• A written test may be administered as part of the screening process.

• Final candidates must submit scanned copies of required academic documents.

• WHO is committed to workforce diversity and a safe, respectful workplace.

• WHO has zero tolerance for sexual exploitation, harassment, and abusive conduct.

• This position is subject to local recruitment. Only candidates residing in the local commuting area will be considered.

• WHO maintains a smoke-free environment.

How to Apply

Interested candidates are strongly encouraged to apply online via WHO’s Stellis platform. Ensure that:

• Your Stellis profile is complete and up to date.

• All relevant education, training, and work experience are properly detailed.

• CVs/Personal History Forms submitted via LinkedIn are not accessible.

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